... in a nutshell:
1. Don't seek out short-term solutions if the problems are long-term.
2. Don't let those who are indifferent or destructive linger in hopes that they will eventually come around.
3. You really have to trust the auditors, but ultimately no one has the complete picture.
4. Controlling the customer experience can be extremely profitable.
5. Don't wait to provide bad news.
6. Lots of important things (e.g., cost structures) can be obscured in financial statements.
7. There are lags in how market perception translates to sales.
8. The efficient frontier for complex production can vary significantly by lot size.
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